Matter of Opinion
The Public Service - a season of renewal
Following a year of restructures and upheaval, the Public Service is set to be re-imagined. Both the Minister for the Public Service, Hon Judith Collins KC, and the Public Services Commissioner, Sir Brian Roche, began the year foreshadowing the reinvention of the Public Service in keynote speeches to Public Service Leaders and the New Zealand Economics Forum. It is difficult to overstate the importance, and potential, of these most welcome reforms.
While the Minister and Commissioner covered a variety of topics, the underlying message was clear – the Public Service is going to get things done. Three factors are seen as key to this aim: system change, technology and mindset shift.
System change
The Commissioner has highlighted the need to reform:
How government entities engage with each other: A 'whole of government approach' has led to extensive collaboration and consultation slowing down decision-making.
- Processes that focus overly on risk-reduction: A number of public service processes are focused on managing risk, resulting in overly-layered management and too many meetings.
- The size and structure of government entities: The current number of entities has resulted in large fixed costs and duplication, leading to the question of what the optimal size of a Public Service entity should be.
And for the public lawyers, the Minister emphasised the need to better define the role of chief executives by amending the Public Service Act to address their core role – serving the government of the day.
Technology
Both the Minister and the Commissioner emphasised the importance of using data and AI to enable New Zealanders and New Zealand to access services and information in an effective manner. The Minister raised the use of online portals, mobile applications and AI-enabled interfaces – and eventually "a centralised, AI-powered data platform that enables real-time sharing of insights and collaboration between agencies like health, education and housing". In contrast, the Commissioner was more cautious, noting the value of such an initiative while also emphasising the need to think through the privacy challenges.
Another signalled use of data and AI was to support decision-makers to make quick and efficient decisions. It seems even those in the Beehive are keen for some extra help, with data dashboards and predictive analytics being flagged as possible decision-making tools for Ministers.
Mindset shift
While the Minister and Commissioner referred to a number of values already deeply embedded in the public service – such as political neutrality, free and frank advice, utilising tax-payer money efficiently and delivering outcomes for New Zealanders – a few new concepts did also make an appearance.
Firstly, from the Minister, the shift to "saying yes" (following the Prime Minister's directive that "a culture of saying No is not acceptable"). In the words of the Minister, "Yes to the licence. Yes to the permit. Yes to considering trialling AI tutors for kids. Yes to delivering a government app that provides the sort of service that the commercial world delivers. And Yes to treating our customers like customers." So to the readers of Watching Brief, now is your chance. If there's something you've been needing, get in touch, we're happy to assist and armed with the knowledge that a Yes will be forthcoming.
Secondly, from the Commissioner, "unconstrained thinking", also referred to as "thinking beyond what is conventional today" – or in laypeople's terms "original ideas and creative solutions". So, to any public servants reading Watching Brief, now is your chance to get before your Minister, Chief Executive, or Manager with those unique ideas you've been longing to put in place.
Hopes for the future
While a lot of change has been forecast, the Minister and Commissioner were also keen to acknowledge the work and commitment that has been displayed by the Public Service in spite of recent significant challenges. The Commissioner's description of the constant state of a public servant – "you get this feeling of being squeezed like a sandwich from all sides" – is indeed apt.
We understand that the Commissioner intends to move with speed on driving these reforms, and is consulting intensely with the senior leadership of the Public Sector and others. Sir Brian has a well-deserved reputation for strong leadership and efficient action, so hopes are high for tangible reform sooner rather than later.
In the view of Watching Brief, success will be a stronger but more agile and nimble public sector, fit for purpose, and with the capacity to deliver results for New Zealanders in a fast moving and changing world. Any good renewal process maintains the quality and virtues of the past, while adapting to the challenges of the new.